Order & Shopping Inquiries

Our customer support team is standing by to assist you with any questions or concerns you may have regarding your order.

If you have an issue or just need some help deciding what to purchase, please email: contact@hertiagejewelryny.com


For all press inquiries please email contact@hertiagejewelryny.com for further information.


Please send an email to contact@hertiagejewelryny.com for wholesale inquires. If possible, please include your name, email, phone number, store name, zipcode, and other designers that you carry.




            a.)        You may place your order via the Website or by calling us at 1-310-566-6660 from Monday to Friday, 10:00 a.m. to 6:00 p.m. Pacific Standard Time.

            b.)        Products purchased from the Website may be ordered by clicking on the Products you wish to purchase and then following the prompts that will appear on your screen. Upon completing your shopping on the Website, a summary page will be displayed featuring a photograph of the Product, its coloring and references, the quantity selected, unit price and the total amount owed for your order. Please check this information carefully to ensure that this summary page accurately reflects your selection before confirming your order. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the “Complete Order” button on the checkout page. After you click on the "Place Order" button, your order will be submitted for processing and you may not make any changes to or cancel the order, except as expressly provided in these Terms or applicable law.

            c.)        After placing an order, you will receive an email from us acknowledging that we have received your order and providing you with an order reference number (“Order Confirmation”). Please note that receipt of the Order Confirmation does not mean that your order has been accepted. Your order constitutes an offer to buy a Product. All orders are subject to acceptance. We are not obliged to accept your order and may, at our discretion, decline to accept any order, as further discussed below. You do, however, acknowledge that by clicking on the “Complete Order” button, you enter into an obligation to pay us for the Product(s).

            d.)        Where your order is accepted, we will confirm such acceptance to you by sending you an email that confirms that the Product has been sent (“Send Confirmation”).

  1. ORDER REJECTION/CANCELLATION. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card or PayPal® account has been charged, in our sole discretion. Some of the reasons your order may be declined are if the Product is unavailable, if pricing is in error, if there are problems concerning credit or an issue of fraud is detected. We will contact you if your order is declined or cancelled or if we need more information. If your order is declined or cancelled, we will issue a credit your credit card or PayPal® account for any amount charged with respect to such order and notify you that your order was declined or canceled.

            a.)        Payment is due immediately upon placement of your order. 

            b.)        Credit cards are the only methods accepted for payment on the Website. Store credits and/or gift certificates issued by our boutiques are not accepted for payment on the Website.

            c.)        All orders are payable in US dollars. We accept the following credit cards: MasterCard®, Visa®, Amazon Pay®, Apple Pay® and American Express®. While you make payment of your purchase by credit card, we will offer you the opportunity for us to retain your credit card information to ease your future purchases. In the event you elect for us to retain your information, the retention of your personal data is subject to the Privacy Policy.

            d.)        We also accept payment using PayPal® when purchasing from the Website. If you elect to use PayPal® when completing your order, you will be automatically redirected to the PayPal® platform to log in to your account. If you do not have a PayPal® account, you will be able to create one at that time. After the validation of your order with PayPal®, you will be redirected to our confirmation page. Please do consider that additional delivery time may be required for orders completed using PayPal®.

            e.)        All payments for purchased from the Website are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorize payment for any reason. We also carry out a standard pre-authorization check on your payment card and Products will not be dispatched until this pre-authorization check has been completed. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee, which fees are your sole responsibility.

            f.)        Your order will only be shipped once we have verified your payment method and received authorization to process your payment.

            g.)        Your credit card will be charged when you place your order.